Policies & Procedures
We have a comprehensive set of policies in place that guide our daily practice and ensure the safety and wellbeing of everyone we work with. These are reviewed and updated annually or as legislation changes.
Our core policies include:
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Decision-Making
Strategic decisions are made by the Director in consultation with senior practitioners and supervisors, ensuring that all major developments, partnerships and service changes are aligned with our values, ethical responsibilities and the needs of our community.
Operational decisions are made through regular team meetings, supervision, and reflective practice sessions.
Compliance
We ensure compliance with all relevant legal, professional and ethical standards, including:
Feedback & Continuous ImprovementWe welcome constructive feedback as part of our commitment to continuous learning and improvement.
If you would like to share feedback or raise a concern, please contact us directly so we can address this promptly and sensitively.
Formal complaints can be made in line with our Client Complaints Procedure.
We have a comprehensive set of policies in place that guide our daily practice and ensure the safety and wellbeing of everyone we work with. These are reviewed and updated annually or as legislation changes.
Our core policies include:
- Safeguarding Policy
- Confidentiality & Data Protection
- Equality, Diversity & Human Rights
- Health & Safety
- Professional Boundaries
- Complaints & Feedback Procedure
- Lone Working Policy
- Supervision Policy
- Privacy Policy
(Add hyperlinks or PDF download buttons here once uploaded)
Decision-Making
Strategic decisions are made by the Director in consultation with senior practitioners and supervisors, ensuring that all major developments, partnerships and service changes are aligned with our values, ethical responsibilities and the needs of our community.
Operational decisions are made through regular team meetings, supervision, and reflective practice sessions.
Compliance
We ensure compliance with all relevant legal, professional and ethical standards, including:
- The Data Protection Act (GDPR)
- Safeguarding legislation and local authority guidance
- Health & Safety Executive (HSE) requirements
- BACP Ethical Framework for the Counselling Professions
Feedback & Continuous ImprovementWe welcome constructive feedback as part of our commitment to continuous learning and improvement.
If you would like to share feedback or raise a concern, please contact us directly so we can address this promptly and sensitively.
Formal complaints can be made in line with our Client Complaints Procedure.
Please click below for specific policies, procedures & terms of governance for our organisation....
All policies last reviewed: July 2025
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Practice Location:
57 Torquay Road Paignton TQ3 3DT Tel: 07874 068870 |
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